InterContinental Hotel Group
Working directly with business partners and users to ascertain the business’ needs and requirements, analyzing and providing alternatives to meet those needs, then designing and implementing solutions to those needs. Works with senior staff to implement content publishing guidelines and standards, implement educational and training solutions for content authors and publishers.! Provide consultation in major content and community development activities, including page layout, navigation hierarchies, graphic design and production. Liaise with product support teams. Work with product and vendor development to resolve any issues. Provide reports to management on a regular and timely basis. Monitor and report on site performance and usage. Regularly solicit feedback from the user base. Compile and report on suggested improvements, suggestions, and issues.